Right of Withdrawal/Return Shipping

Cancellation Policy – Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us – coolmobility GmbH, 33719 Bielefeld, Ludwig-Erhard-Allee 3, E-Mail: shop@coolmobility.de, Tel.: 0521/32 99 88 0 – by means of a clear statement (e.g., a letter sent by post, fax, or e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

 

Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back to us)

 

coolmobility GmbH
Ludwig-Erhard-Allee 3
33719 Bielefeld

Fax number: 0521 32 99 88 22
Email address: shop@coolmobility.de

 

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

 

Order placed on: ___________________________________

Order number (shopXXXX, if available): ___________________________

Goods received on: _______________________________________

Customer's name: ______________________________________

Customer's address (with phone number and email address): ____________________

 

Customer's signature _______________________________________

 

Date________________________________


Returns/Return Shipping

If a Coolmobility product does not meet your expectations or if you have chosen the wrong size, you can return it within 14 days within the EU. Please proceed as follows:

  1. Contact our customer service so we can arrange for the product to be picked up. Please leave your mobile number to be reachable for notification.
  2. Please pack the product carefully with all accessories, preferably in the original packaging. Make sure to protect the frame accordingly, otherwise unsightly paint damage could occur on the bike during transport. Attach the return label clearly visible on the package.
  3. The shipping company will pick up the package directly from you and return it to us. Please ensure that you provide an accessible collection point that is staffed daily.
  4. After your package has arrived, we will check the returned product and refund the amount to you via your chosen payment method.

    Returns and Exchanges: For a return or exchange, the original box is required for the safe return of the product. Without the original box, we may not be able to accept returns, or additional packaging costs may apply.

To which address do I send my package back?

The correct return address is

coolmobility GmbH

Ludwig-Erhard-Allee 3
33719 Bielefeld
Germany