Here you will find answers to the most frequently asked questions about our S'COOL bikes.
If your question has not been answered, just write to us: https://coolmobility.de/support.
General questions
Is it better to buy a balance bike with or without brakes?
Our pedeX balance bikes are available with and without handbrakes. It is not necessary to start. Children of two or three years are not yet able to use the handbrake and are often overwhelmed by it. You initially brake intuitively with your feet, as this braking method gives you greater stability and a better feeling of safety.
Over time, your kids will find it easier and easier to use the balance bike, their motor skills will become smoother, and they will become increasingly safer and quicker on the move. The handbrake then allows you to have precise and targeted control over the braking process and also prepares you for handling the brake on the actual bike.
Coaster brake or freewheel?
To get straight to the point: There is no real right answer to this question. We would like to briefly introduce you to both variants here. This way you and your child can decide what you feel more comfortable with.
Coaster brake
If the child pedals backwards, the rear wheel is braked, so the coaster brake is a good alternative for smaller bikers with less hand strength. It is often perceived as more intuitive and easier to use (since more force can be exerted with the legs) than handbrakes. A coaster brake also requires less maintenance than other types of brakes.
Freewheel
On bikes with freewheels, the rear wheel continues to rotate even when you are not pedaling. This is more intuitive for slightly older children, as they will not “accidentally” brake. Wheels with freewheels are braked using the handbrake (rim or disc brakes).
A big advantage: the braking process using the handbrake can be controlled very well and responds much more directly. The handbrake is lighter in weight than the coaster brake.
What equipment does a bike suitable for school need?
The type of bike doesn't matter at first: Regardless of whether your child is on a mountain bike, a city bike or an e-bike, the bike must meet the appropriate technical requirements so that it can move around in traffic.
This is what a roadworthy bike needs according to Section 64a of the StVZO:
Bright sounding bell
Two independently acting braking systems (front, rear wheel brake)
Bicycle lighting - including battery-operated lamps - with an output of at least 3 watts
Two non-slip and firmly screwed pedals, each equipped with two yellow reflectors that act forward and backward
White headlight and front reflector (are often combined)
Red taillight and reflector (are often combined)
side reflectors (reflective strips on the tires, reflective spoke sleeves or cat eyes in the spokes)
(Small) children's bicycles are exempt from these regulations, as children up to the age of eight must ride on the sidewalk and therefore do not directly participate in road traffic.
How do I set the optimal handlebar height?
The optimal and individual adjustment of the handlebar height is child's play and can be done in just a few minutes. All you need is an Allen set and your child. Let's go!
The handlebars should be high enough so that your child sits comfortably and upright on their bike and can easily reach the handlebars.
How do I set the optimal saddle height?
For the optimal and individual adjustment of the saddle, all you need is an Allen set and your child. Let's go!
The saddle height on your S'COOL children's bike should be adjusted so that your child can have both legs on the ground while sitting on the saddle. Both feet should be in safe contact with the ground. If only the tips of your feet touch the ground, then the saddle is set too high and you should adjust or reduce the saddle height again.
How do I find the right vehicle height?
In order to find the right dream S'COOL bike, you should know your child's current size. We provide age and size recommendations for all of our products.
from approx. 95 cm: 12 inches
from approx. 105 cm: 16 inches
from approx. 110 cm: 18 inches
from approx. 115 cm: 20 inches
from approx. 120 cm: 24 inches
from approx. 140 cm: 26 inches
from approx. 150 cm: 27.5 inches
To be sure which bike size is right for your child, we recommend taking a test ride at one of our specialist retailers.
https://www.scool.de/store-finder/
Or just stop by our factory outlet in Bielefeld!
https://coolmobility.de/event/outlet-of-bike-brands/
Which bicycle parts are covered by the warranty and which are wearing parts?
A bicycle is a mechanical device that requires regular maintenance and replacement of certain parts to ensure its optimal performance and safety. These parts are commonly referred to as consumable parts because they wear out over time due to regular use.
Some of the most common wear parts on a bicycle are:
Chain
cassette
Brake pads
Tires
Cable
The chain and cassette are responsible for the shifting and power transmission of the bike and must be replaced regularly to avoid skipping gears and slipping the chain. The brake pads, on the other hand, are responsible for the braking power of the bike and need to be replaced when they become too worn to produce sufficient braking power. The tires are also wearing parts and must be replaced at regular intervals. Finally, cables used to control the switching and braking systems can wear out over time and may need to be replaced. replaced to ensure smooth driving.
In general, the wearing parts of a bicycle are not covered by the statutory warranty, as they wear out over time with regular use. To ensure the longevity and optimal performance of a bike, it is important to maintain the bike regularly and replace it when necessary. In this way, cyclists large and small can enjoy a safer and more enjoyable riding experience while reducing the risk of costly repairs or replacement of important components.
Where are your products developed?
Since we were founded in 2013, we have been developing the ideas for our bikes in Bielefeld, Germany. Here we continually demonstrate the courage to take new paths and never lose focus on our young customers. As the largest children's and youth bike manufacturer in the German-speaking region, we are there for you as a company, but especially as parents, with 100 percent enthusiasm, a lot of sensitivity and the know-how for what cool kids need.
Where can I buy S'COOL junior bikes?
The S'COOL children's bikes are distributed throughout Europe and are available at many bike shops around the corner. But you can also find our wide range of children's and youth bikes online.
Chain or hub? Which circuit is right for my child?
Hub gears
Your child can shift through the gears intuitively and without much effort using a twist handle. With hub gears you can choose between three, five, seven or eight gears. Here you should consider whether the child needs a large number of courses. At first, small children are simply overwhelmed by the many aisles.
Three gears are absolutely sufficient for small, novice drivers. However, if you live in mountainous regions with few flat stretches and many places where there are hills, then five gears could be more fun. Note: As the number of gears increases, the weight of the bike also increases.
Derailleur gears
A derailleur gear scores particularly well because of its low weight. Depending on the model, up to 24 gears can be individually adjusted using pull and pressure switches on the handlebars. You should maintain your gears consistently, that means keeping the chain clean and, above all, well lubricated.
The same applies here: if you live in mountainous areas and/or enjoy off-road tours, then derailleur gears are the right choice for you.
What is a chain looper?
When it comes to chain guards, the developers at Hebie have come up with something new. We are convinced of it!
The patented and fully enclosed chain guard from HEBIE for children's bicycles, which, in addition to the visual upgrade, makes conventional children's chain guards look old with its superior function, stable construction and a slim design. The approximately 80 individual clips are pulled onto the chain, the chain is riveted to the wheel during assembly and then the internal parts are threaded and put together without tools - the chain guard essentially runs with the chain. The Chainlooper offers the legally required protection against interference by children's hands as well as the best protection against dirt and at the same time makes our bikes look even cooler!
You can find more information about this on our YouTube channel: https://youtu.be/dtEgjJSrEWo
How fast does your e-bike “e-troX” go?
Our S'COOL e-troX street and e-troX race e-bikes offer you 4 levels of support. The following maximum speeds can be achieved:
20 inches = support up to max. 20 km/h
24 inches = support up to max. 23 km/h
26 inches = support up to max. 25 km/h
Did you know that our e-troX bikes also have push support? This means you can move easily and comfortably even when pushing uphill.
You can also find detailed information about the S'COOL e-troX on our YouTube channel: https://youtu.be/zeNLzgZWYeA
Where can I find the operating instructions for my product?
You can find all instructions for our bikes here: https://coolmobility.de/download-center/
Where do you produce your bikes?
Unfortunately, most manufacturers have transferred their know-how to Asia and for many years 98% of bicycles produced in large quantities have been manufactured in Asia. Unfortunately, there is no longer a factory in Europe that can produce large quantities of high-quality aluminum frames. This applies not only to our bikes, but also to many other market participants.
However, the complete development, final assembly and shipping take place exclusively in Bielefeld.
